Aflare Space Privacy Policy

Effective Date: 01-01-2025

At Aflare Space ("we," "us," or "our"), your privacy is our top priority. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, digital platform, and related services (collectively, the "Services"). We adhere to best data security standards to ensure that your information is protected with the highest level of security.

1. Information We Collect

Personal Information

When you create an account or use our Services, we may collect information such as:

• Contact Details: Name, email address, phone number, mailing address.
• Account Information: Username, password, and business details for SME KYC verification.
• Payment Information: Credit card details and billing addresses (collected through secure payment processors).

Usage Data

We collect data about how you interact with our Services, including:

• Log files (e.g., IP address, browser type, operating system, referring URLs, pages visited, and timestamps).
• Device information and unique identifiers.
• Cookies and similar tracking technologies to enhance user experience and analyze trends.

Other Information

• User Content: Data you post, submit, or upload on our platform.
• Communications: Any correspondence with our customer support or marketing teams.

2. How We Use Your Information

We use your information to:

• Provide and Improve Our Services: Deliver personalized experiences, manage your account, and enhance platform functionality.
• Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance.
• Marketing & Communications: Send you updates, newsletters, and promotional materials (with your consent where required).
• Security & Fraud Prevention: Monitor, detect, and prevent unauthorized access and ensure a secure environment.
• Analytics & Research: Analyze usage trends to improve our services and develop new features.

3. Sharing and Disclosure

We do not sell your personal information. We may share your data only under the following circumstances:

• Service Providers: With trusted third-party vendors who assist with payment processing, data analytics, hosting, and customer support, under strict confidentiality and security agreements.
• Legal Compliance: When required by law, regulation, or legal process, or to protect our rights and the safety of our users.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, provided the new owner agrees to abide by this Privacy Policy.

4. Data Security

We take your data security very seriously and implement industry-standard measures, including:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL. Sensitive data is encrypted at rest using robust encryption standards.
• Access Control: Strict role-based access controls ensure that only authorized personnel have access to personal data.
• Secure Infrastructure: We employ secure data centers and regularly update our security protocols to protect against unauthorized access, data breaches, and cyber threats.
• Regular Audits: We conduct periodic security audits and vulnerability assessments to maintain a secure environment.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and enforce our agreements. When no longer needed, your information is securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to certain processing of your data.
• Withdraw consent for data processing at any time (this will not affect the lawfulness of processing based on consent before its withdrawal).
• Data portability: Request that we transfer your data to another service provider.

To exercise your rights, please contact us using the details provided below.

7. Third-Party Services

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies when you visit them.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We take appropriate steps to ensure that your data receives an adequate level of protection in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through our Services or by other appropriate means. Your continued use of our Services after the revised Privacy Policy is posted constitutes your acceptance of the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@aflare.space
• Mailing Address: Thika Road, Nairobi, Kenya
• Phone: +254 728 517 511